Twitter has linked up with Transport for London to give passengers live alerts of severe delays.
It is the first time Twitter has partnered with a transport authority and a trial begins on Thursday (June 9) for those who opt in.
The opt-in applies to anyone who follows any combination of four existing TfL Twitter feeds (London Overground, TfL Rail, Central line and District line).
It means for the first time alerts will be sent straight to customers’ mobile devices while they are on the go, or direct to their computer, free of charge as a free Direct Message.
To opt in, customers just need to visit the website and select the lines for which they would like information. They can also tailor their notifications by selecting the time periods that they would like to receive alerts, meaning they can avoid unnecessary alerts outside of commuting hours or at weekends if they don’t need them.
The trial covers the Central and District lines, London Overground and TfL Rail.
TfL will assess feedback from the pilot over the summer and roll out to other Twitter feeds which could include roads.
Mayor of London Sadiq Khan said: “This world-first service looks set to become an essential tool for millions of Tube passengers. It is an innovative way of providing people with live updates from the Underground and contributes to my goal of making it as easy as possible to get around the capital.’
Twitter UK MD Dara Nasr said: “We’re incredibly excited to be partnering with TfL to make it more simple and convenient for commuters to receive important news about their journey. Up to the minute information around severe disruption is a daily must-have for everyone, and the live nature of Twitter is the perfect companion for this.
“We would urge you to try this new service out as it will prove essential in avoiding delays.”
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