More than 20 trains into London were cancelled or delayed during the Thursday (January 28) morning rush hour leaving commuters steaming.

Southeastern services from stations between Ashford International and the capital were delayed for up to 90 minutes and some had a two hour wait at stations while engineers tried to restore power to the lines between Maidstone East and Swanley.

The power was restored by 8am but the knock-on was felt beyond then

A spokesman for Southeastern said: “Services were affected by power supply problems due to overrunning engineering works, which were supposed to be finished on time today.

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“They are back to normal now, but there will be knock-on delays. We advise passengers to check updates online.”

The disruption comes a day after three train operators servicing London were named as the worst for customer satisfaction – although their profits soared.

Thameslink came bottom, with 73% for passenger satisfaction, followed by Southeastern on 75% and Southern on 78%, according to figures from the National Rail Passenger Survey.

They are all part of company Go-Ahead which reported 30.5% profits increase from its to £25.7million in the year to June. Chief executive David Brown was paid £2.1million.

Southeastern tried to claim the results were a victory. Managing Director David Statham said: “We have maintained our overall customer satisfaction score from the previous NRPS survey in spring and increased one per cent on last year.

“These latest results indicate that our passengers value the improvements we have been making across our network and it is encouraging to see satisfaction levels have increased on our mainline and high speed trains, with HS1 now seeing similar rates to those achieved in the year period after the London Olympics.”

The rail franchises have been affected by disruption to London Bridge but have been dogged by delays that have defied the credulity of commuters, including the “wrong kind of sun” reflecting of drivers’ controls.

Last week it was announced that their franchises would not be renewed in London’s suburbs and would be taken over by TfL running a more frequent metro-style service under the Overground umbrella. London Overground received 88% satisfaction in the survey.

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