Oktoberfest London has said it will not refund ticket holders for its cancelled event in October until its “legal position” is clear.
The final leg of the event, which was due to take place on October 9-11 in Wapping, was cancelled just minutes before revellers were set to come through the doors.
The Tobacco Dock, which did not organise the event, had advised disappointed customers to contact their ticket agents regarding refunds, and explained it shut the event down due to insufficient serving staff at the event.
But a statement uploaded on Oktoberfest UK Ltd's website on October 15 insisted refunds were not yet available.
It read: “Oktoberfest London invested significant time, energy and money to bringing the Oktoberfest Event to London, and the event opened last Thursday (October 8) evening.
“On Friday (October 9) morning, the venue Tobacco Dock, informed Oktoberfest London of their decision to not permit any further sessions of the event.
“Oktoberfest London is currently in the process of reviewing its legal position. Until this review and any legal steps taken thereafter have been concluded, Oktoberfest London will not be able to comment further on this matter or process any refunds to ticket holders.
“Ticket holders are requested to keep hold of their tickets, and further information regarding refunds will be provided in due course.”
The event was expected to attract around 10,000 people from across the country, with some VIP tables selling for up to £1,000.