People who attended the shambolic opening night of an Oktoberfest event in Wapping will not get back a penny of their money.
Organisers of the Tobacco Dock-based shindig have finally said that those who missed out altogether will get a refund but those who endured queues and chaos on opening night on October 8 will get nothing.
Oktoberfest UK Ltd appointed joint administrators on November 23 and ticketholders can now lodge a claim for a refund – although there is no guarantee of money back or a timeframe. No money will be paid out for travel or accommodation expenses either.
In a statement , Oktoberfest UK Ltd said: “Unfortunately, you will not be entitled to claim any monies back for your ticket, even if you did not attend this session for whatever reason. It is not possible to advise at this stage on the timing and quantum of any distribution available to unsecured creditors. Further information will be provided to creditors as the administration progresses.”
The event was cancelled after Tobacco Dock said the organisers did not have the competence or staff to cope with the numbers, a verdict based on the scenes of the aborted opening night.
They said at the time : “We were not convinced that the operational changes we required the organiser to make would be able to be put in place by Oktoberfest UK in time for this weekend’s events to run safely and efficiently, and at that point agreed with them that these events should be cancelled.”
To claim a refund, ticketholders will have to download a proof of debt form from the Oktoberfest London website and email or post it to the administrators.
The people behind Oktoberfest UK Ltd have also indicated they might be back saying: "The aim of the administration is to maintain the company as a going concern, to recover all monies owing, pursue any legal claims, maximise the return for creditors, and for it to recommence trading in the future."
A similar Oktoberfest event in Millwall Park went ahead as planned.