Passenger injured after escalator fault at Cutty Sark
DLR bosses have apologised to a customer injured in an escalator malfunction and have launched an investigation into what went wrong.
One commuter was hurt in the incident, which took place on Monday at about 6pm at Cutty Sark station. It is believed the escalator stopped before moving in the opposite direction.
Debra Sainsbury, who lives in Greenwich, told the BBC: "Everyone was screaming for it to stop. My foot was stuck in the escalator and my toes are now bent out of shape."
She said a fellow passenger lifted her off the escalator.
Rory O'Neill, director of DLR at TfL, said: "We have apologised to two of our customers at Cutty Sark DLR station yesterday after an escalator apparently developed a mechanical fault and caused one customer to fall.
"The escalator is currently out of service while we carry out a full investigation."
TfL added that the customers were offered medical assistance after the incident, but they declined.