Data blog: How satisfied are rail passengers with the services they received - breakdown by company

By Giles Broadbent on January 22, 2014 10:18 AM |

Passenger satisfaction with rail services still varies too widely across Britain, said a transport watchdog.

The National Rail Passenger Survey (NRPS) is one of the largest satisfaction surveys of rail passengers in the world. It found that, in autumn 2013, overall satisfaction with rail services was 83 per cent.

London Overground Dalston-Croydon received 91 per cent rating and South West Trains London services 83 per cent.

David Sidebottom, acting chief executive of the independent watchdog Passenger Focus, said: "There are gaps of around 20 per cent between the best and worst-performing services, and satisfaction with value for money varied from 28 to 82 per cent."

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