New chief announced for AEG Europe and The O2

O2 Dome.JPGAEG Europe has appointed Jay Marciano as its new president and chief executive.

The entertainment giant, which owns and operates The O2, has been seeking a new chief since previous incumbent David Campbell announced his departure last year. Mr Marciano will take up his new role on May 9.

He was previously president of New York-based Madison Square Garden Entertainment, so brings plenty of industry experience with him.

In his new role Mr Marciano will oversee all activity in the European region incorporating AEG Facilities' 20 music and entertainment venues located in nine European markets, including The O2 in London, O2 World in Berlin; O2 World, and the ULKER Arena and Turk Telekom Arena in Istanbul.

He will also have responsibility for other aspects of AEG's business, including the Thames Clippers river services, as well as AEG Europe Ticketing (Outbox), AEG Global Partnerships - Europe, AEG Live Europe and AEG Europe Development.

Under Mr Marciano, all of AEG's European businesses will be run by one central management team.

He has previously worked for AEG, as chief strategy officer at AEG Live in Los Angeles between March 2003 and March 2005, where he was responsible for the development and overall operations of AEG Live's regional offices and the company's music festival division, and was part of the team responsible for conceiving and designing The O2.

Tim Leiweke, president and CEO, AEG Global, said: "I've had the personal and professional pleasure of working with and knowing Jay for many years and I believe that there is no one in the world more qualified to lead AEG in Europe.

"His exceptional skills and experience with facilities and content for these facilities is recognized as being one of the most unique and extraordinary in the industry.

"It was critical for us to find a person of his stature that can manage our facilities division, our content division, our entry into the ticking industry as well as our sports and development divisions across Europe.

"Jay was our first choice and we are exceptionally lucky to have him back working for us at AEG Europe."

Mr Marciano said: "The opportunity to move to London and work with AEG Europe and at The O2 was too good to resist. AEG Europe is a dynamic commercial operation and The O2 has proven to be one of the world's most successful venues. I look forward to contributing to their continued growth and success."


Simon Brewster said:

I bought the AEG Dishwasher as part of a new Magnet kitchen in May 2011.
It cost £375.
It is a premium price product.
I expect it to last more than 18 months (it broke down long before Christmas 2012).

I strongly resent having to pay a call-out charge of £114-00, £53-83 for half the component
AND about £10 in telephone calls to you to arrange this repair. The component in this dishwasher should not have broken down in such a short time.

Your telephone charge is very high - you make money from customers while they wait to go through the options lists,
and I consider this to be very sharp practice.

The staff at Service Force (which I understand is part of the Electrolux company like AEG) were helpful, and the job was carried out efficiently,
but I ask that, as a gesture of goodwill,
you recompense me more of the costs of this repair.

I think this would be reasonable don't you?

Simon Brewster